Hologram FAQs for Gilead China

The hologram sticker is a security feature to help verify the authenticity of the packaging used with select Gilead products. Product security features protect the quality of our medicines and help prevent counterfeit medicines from reaching patients. Here, the hologram sticker is a tamper evident seal, which allows you to know if the Gilead product carton has been interfered with.

No. Gilead launches product security features because we believe that every patient prescribed a Gilead medicine should receive authentic Gilead medicine. Application of this feature to Gilead products does not impact the price of the medicine.

EPCLUSA® and TRODELVY®.

The products identified above should be dispensed in a carton with intact tamper evident seals on the top and bottom. If you received a bottle without a carton, please call Gilead at 400-820-1135

Yes, there is a toll-free phone number to call on the product insert. The representative will ask question you a series of questions in order to help you verify your Gilead product.

The hologram tamper evident seal (pictured below) has two parts: the top half is the hologram, which prominently displays the Gilead Leaf and Shield corporate logo with a smaller Gilead Leaf and Shield logo and the GILEAD logo directly underneath it; the bottom half is a QR Code, and the two parts are separated by a gray horizontal line.

The hologram tamper evident seal is placed on the top of the product carton and seals the top lid. Tamper evident seals allow you to know if the carton has been interfered with. The bottom of the carton is also sealed with a new tamper evident seal protecting the product inside. Both seals should be present and intact when the patient or Health Care Provider receives the product. Additionally, the hologram can be used to visually verify the authenticity of the product packaging. The QR code is a feature designed to direct the patient or Health Care Provider to the Gilead China webpage for additional education on counterfeiting, tamper evidence, and FAQs on how to authenticate the packaging.

The hologram tamper evident seal is placed on the top and front of the product carton and in the center of the lid as shown:

The bottom tamper evident seal has many little Gilead Leaf and Shield logos. It is not a hologram and does not have a QR code. The tamper evident seal seals the bottom of the carton. If it has been removed or tampered with, you will see a depiction of an open lock under the Gilead Leaf and Shield logos. The tamper evident seals should only be removed by the patient or Health Care Provider. If you receive a product with no bottom tamper evident seal or a tamper evidence seal that shows evidence of tampering call 400-820-1135.

The carton is to be opened only by the patient intending to take the medicine or the Health Care Provider administering the medicine. The tamper evident seal is designed to be peeled or lifted off to access the medicine inside the carton. In the lower left-hand corner of the tamper evident seal, there is a ʺlift hereʺ symbol. Insert your finger nail under this edge of the tamper evident seal and peel the seal off.

Both tamper evident seals will show clear evidence of tampering.

Top Hologram Tampered Evident Seal

When the hologram is tilted strongly forward, the image of the small Gilead Leaf and Shield logo and the GILEAD name that appear underneath the large Leaf and Shield logo will appear bright green and the large Gilead Leaf and Shield logo appears dark. When the hologram is rotated 90°, the contrast will flip; the large Gilead Leaf and Shield logo will now appear bright green while the image of the small Gilead Leaf and Shield logo and GILEAD name will appear dark.

The QR code can be scanned by any mobile device that can scan a QR code. The QR code’s purpose is to take the mobile phone user to a designated internet website.

1. Open the QR Code scanning application on your mobile device. The QR code applications will access your phone camera.
2. Point the camera at the QR code. Your phone should focus in on the QR code for scanning. Make sure all four edges of the QR code is centered on your screen. Wait for the QR code to scan; it should scan almost immediately.
3. If requested, open the QR code content by tapping on the notification that appears on the screen to open the QR code’s webpage.
4. On some phones, this will occur automatically occur after phone focuses in on the QR code.

The 5-digit code is a second-step authentication feature to verify product authenticity once the seal has been lifted.

Counterfeit medicines are a very real threat globally to patient safety. Taking counterfeit medicine may cause harm or fail to treat the diseases for which they are intended. In fact, the WHO estimates that 1 in 10 medicine products in low- and middle-income countries is substandard or counterfeit (ref: https://www.who.int/news-room/fact-sheets/detail/substandard-and-falsified-medical-products ). Given the nature of our medicines, ensuring their authenticity and safety is fundamentally important. At Gilead, we have a team dedicated to protecting patients from counterfeit medicines.

Yes, Codikett is Gilead’s authentication partner for China. If you are not sent to http://v.codikett.com or Codikett, please call 400-820-1135 as you may have a counterfeit product.

The website address should identify v.codikett.com or CODIKETT. The Gilead Sciences corporate logo should appear on the top of the page. The page will state whether the QR code you have scanned is “valid” or “invalid” or unable to read.

Base Page:

If you receive an Invalid Code response after scanning the QR on your Gilead product package, call 400-820-1135.

The email link is provided for your convenience if you send an email to Gilead if for a question or concern about the product. If you click on the email address link, your mobile device will automatically open your email application and prepopulate it with product specific information, if it is enabled for this function.

The prepopulated information is there to help Gilead with investigating your question or concern.

Yes, you can attach a picture or type a message just as you would sending a normal email.

The phone link is provided for your convenience if you prefer to speak directly with a Gilead representative for a question or concern about the product. If you click on the phone link, your mobile device will automatically open your phone application and prepopulate the phone number, if it is enabled for this function.

Any QR Code application will work; however, WeChat is probably the most widely used in China.

Any internet enabled smart phone with a camera and QR code reader application can be used.

Any internet enabled smart phone with a camera and QR code reader app can be used.

Both WIFI or cellular.

Any internet enabled access can be used – WIFI or cellular are okay.

The faster network speeds are preferred, 3G, 4G or 5G are preferable to 2G.

All WIFI connections can be used as long as you can access the internet.